Shipping policy
Where we ship
We’re based in the United States and currently ship domestically within the US and internationally to Australia.
Processing and delivery times
All orders are processed within 1–2 business days, Monday to Friday, excluding holidays.
Once your order has shipped, estimated Standard Shipping delivery times are:
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United States: 2–5 business days
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Australia: 10–15 business days
These estimates do not include processing time. Delivery times may vary due to carrier delays, customs processing, or peak shipping periods.
Tracking your order
All orders include tracking, so you can follow your package’s journey. Once your order ships, you’ll receive a shipping confirmation email with your tracking number.
Please allow 24–48 hours for tracking information to update. If you haven’t received your shipping email, check your spam or trash folders. If it’s still missing, contact hello@miji.life for help.
Updating your shipping address
You can update your shipping address within 1 hour of placing your order.
Open your “Thank you for your purchase” confirmation email, click “View your order”, and find the section for updating your shipping address.
After this 1-hour window, we’re unable to make any changes to your shipping address. Please check your details carefully when placing your order.
I Didn't Receive My Package
If your tracking information says your order was delivered but you haven’t received it:
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Reach out to the courier listed on your tracking email (e.g., USPS, UPS, etc.) for more information, your package may be waiting there.
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You can also ask them to investigate using the delivery scan’s GPS geotag.
Please understand that we cannot take responsibility for lost or missing packages that have been successfully marked as delivered to the shipping address provided with your order. We do not issue refunds in these cases.
If you’re still unable to locate your order after checking with the carrier, please reach out to us at hello@miji.life—we’re happy to help however we can.
International orders
We currently ship internationally to Australia only. All international orders include tracking.
Orders may be subject to customs processing. Any applicable customs duties or import taxes are the responsibility of the customer, unless already collected at checkout.
Contact us
For questions about shipping or your order, email hello@miji.life. Please include your order number so we can help you more quickly.