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FAQ

Shipping & Returns
How long will it take to receive my order? Plus

Once you place your order, please allow 1โ€“2 business days (Monโ€“Fri, excluding holidays) for us to process it. As soon as your items have shipped, the delivery time for our Free Standard Shipping option is an additional 2โ€“5 business days.

Please note that delivery times are estimates and may vary slightly due to factors outside our control, such as carrier delays or peak shipping periods.

How can I track my order? Plus

Once your order ships, youโ€™ll receive a confirmation email with your tracking number.

Please allow 24โ€“48 hours for tracking details to update. If you havenโ€™t received your shipping email, be sure to check your spam or trash folders, and if itโ€™s still missing, feel free to email us at hello@miji.life for support.

How can I change my order? Plus

If youโ€™d like to change your order details, such as adding/removing products or updating your shipping address, please contact us atย hello@miji.life as soon as possible.

Because orders begin processing quickly, we canโ€™t guarantee changes can be made in time, but weโ€™ll do our absolute best to help.

What is your return policy? Plus

Atย Miji, we design every product with care, intention, and a genuine passion for supporting wellbeing in everyday life. We believe deeply in the quality and purpose behind what we make, and weโ€™re proud to stand behind it.

Thatโ€™s why we offer a 60-day Money Back Guarantee: love it or return it. If youโ€™re not completely satisfied, youโ€™re welcome to return your item within 60 days of receiving it.ย We just ask that you cover the cost of return shipping. For peace of mind, we recommend using a trackable shipping method.

If your item arrives damaged or defective, please notify us within 30 days of receiving your order so we can make it right.ย ย 

How do I return my order?
  1. Send us an email at: hello@miji.life
  2. Include you name and order number
  3. Tell us which product(s) you would like to return and the reason

We're committed to ensuring that every customer receives a product they can truly enjoy and trust. Weโ€™re here to help and want to ensure you have a positive experience with Miji from start to finish.

What if I didn't receive my package? Plus

If your tracking information says your order was delivered but you havenโ€™t received it:

  • Reach out to theย courier listed on your tracking email (e.g., USPS, UPS, etc.) for more information, your package may be waiting there.
  • You can also ask them to investigate using the delivery scanโ€™s GPS geotag.

Please understand that we cannot take responsibility for lost or missing packages that have been successfully marked as delivered to the shipping address provided with your order. We do not issue refunds in these cases.

If youโ€™re still unable to locate your order after checking with the carrier, please reach out to us atย hello@miji.life - weโ€™re happy to help however we can.

Products
What age are Miji Bloom Cards for? Plus

Miji Bloom Cards are designed for children ages 5 to 10.

Younger children (5โ€“7) may need more support from a parent or caregiver as they explore the cards, which creates meaningful moments of connection and conversation. Older kids (8โ€“10) can often use the cards more independently, but involving a parent can turn the experience into a powerful opportunity for connection, trust, and open dialogue.

Whether your child is just starting to name their feelings or learning to navigate friendships and self-awareness, Miji Bloom Cards support their growth with tools for emotional intelligence, confidence, communication, and positive mindset, all while deepening the connection between you and your child.

Are Bloom Cards suitable for neurodivergent children? Plus

Absolutely! We have a neurodivergent child ourselves (ASD and ADHD), so we understand the unique challenges and needs that can come with that journey.

Bloom Cards were thoughtfully designed to support a wide range of learning styles. The content is presented in a calm, uncluttered way - with soothing colors, gentle illustrations, and a structured yet flexible three-card system. This helps both neurotypical and neurodivergent children stay engaged without feeling overwhelmed.

If your child is anything like ours, they might want to dive in and do all the activities at once - and thatโ€™s part of the magic. The toolkit is flexible and can adapt to your childโ€™s pace, curiosity, and needs.

Will you release new products soon? Plus

You bet we are! Weโ€™re in the final testing phase of a beautiful Journal that perfectly complements Bloom Cards, but can also be used on its own.

Weโ€™re also working on new editions of Bloom Cards to cover other complex topics.

Last but not least, we really want to create something to support couples (and parents). A few ideas are in the making, so stay tuned!

If you subscribe to our newsletter, youโ€™ll be the first to know about exciting new releases!